Put Me On Hold

Amazon

Challenge: Customers calling Amazon's customer service hotline often experience long wait times, which can be frustrating and time-consuming. This can lead to negative experiences and a loss of customer satisfaction.

Solution:  To address this challenge, Amazon created the "Put Me On Hold" trivia quiz, turning the wait time into an exciting and rewarding experience for customers. By participating in this entertaining quiz, customers can answer questions about general trivia questions and earn points to win big prizes like gift cards or discounts on their next purchase.